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Sent: Saturday, February 25, 2023 9:31 AM
Subject: Upcoming NENA Courses
Please share this information with the Public Safety Telecommunicators (PSTs) and PSAP leadership within your region/organization.
Just a quick reminder that the Southwest ECB is hosting three NENA courses at the MERIT Center in Marshall, MN in April 2023:
- April 5, 2023: NENA ‘911 Customer Service’
- April 6: NENA ‘Leadership in the 911 Center’
- April 20: NENA ‘Enhanced Caller Management’
All three of these courses are excellent professional development opportunities for PSTs and PSAP leadership. It is also important to note that the ‘911 Customer Service’ course and the ‘Enhanced Caller Management’ course fulfill two of the three courses necessary to earn the NENA “Excellence in Dispatch” certification (NENA Excellence in Dispatch Certificate). There are currently no PSTs in Minnesota who have received that recognition and attending these courses is a great opportunity to change that!
There are still seats available in all three courses. Please note that the Southwest ECB region has secured SECB Grant funding to pay the course tuition for all attendees. Attendees will only be responsible for their individual travel and lodging costs (those can be paid with your entity’s 911 funds).